Terms and Conditions

These Terms and Conditions govern access to, use of, and purchases made on the Luvo Clock website . By accessing, browsing, and making a purchase on our online store, the user expressly agrees to the provisions set forth below.

1. General information

The Luvo Clock website is intended for the sale of watches and related accessories. We reserve the right to modify, update, or discontinue, at any time and without prior notice, the content, prices, products, and conditions described herein.

2. Use of the site

The user agrees to use this site only for lawful purposes and in accordance with applicable laws. The following are prohibited:

  • To carry out fraudulent, deceptive or illegal activities.
  • Introducing viruses, malware, or other programs that affect the operation of the site.
  • Using the content for unauthorized distribution purposes.

3. Prices and availability

  • All prices shown on the site are expressed in local currency (MXN) or in the currency selected by the user, and include applicable taxes unless otherwise stated.
  • Prices and promotions are subject to change without notice.
  • Product availability depends on inventory and purchase confirmation.

4. Purchase process

To place an order at Luvo Clock, the user must:

  1. Select the product you are interested in.
  2. Provide truthful and complete information for the shipment.
  3. Confirm the order and make the payment through the secure payment platforms available on the site.
  4. Once the payment has been validated, the customer will receive an email confirming the order.

5. Payment methods

We accept payments by credit card, debit card, PayPal, Mercado Pago, and other methods enabled by Shopify Payments . The transaction is processed securely through certified third parties. Luvo Clock does not store sensitive credit or debit card information.

6. Shipping

  • Shipments are made to the address provided by the user at the time of purchase.
  • Delivery times are estimates and may vary due to external causes (courier services, customs, force majeure situations).
  • For more information, please see the Shipping and Returns Policy.

7. Returns and refunds

  • The customer may request an exchange or return within 14 calendar days after receiving the product , provided that the conditions established in our corresponding policy are met.
  • In case of factory defects or damage during transport, Luvo Clock will assume the costs of return and replacement.
  • The full procedure is detailed in the Shipping and Returns Policy .

8. Intellectual Property

All content on this site (text, images, logos, designs, photographs, and graphic materials) is the exclusive property of Luvo Clock . Its reproduction, in whole or in part, is prohibited without express written authorization.

9. Modifications

Luvo Clock reserves the right to modify these Terms and Conditions at any time. Changes will take effect upon posting on the website.

10. Contact

For questions, clarifications or claims related to these Terms and Conditions, the customer can contact us at the following email address:
 📧 hola.luvoclock@gmail.com