Frequently Asked Questions
1. What type of watches do they offer?
At Luvo Clock, we offer modern, elegant, and high-quality watches designed to suit different styles and occasions. Each piece is carefully selected to provide distinction and personality.
2. Do the watches have a warranty?
Yes. All our watches come with a warranty against manufacturing defects. If your product has any issues within the warranty period, please contact us and we will assist you with the exchange or replacement process.
3. How long will it take for my order to arrive?
Delivery times may vary depending on your location. Domestic shipments generally take between 7 and 15 business days , while international shipments may take slightly longer. Once your order is confirmed, you will receive a tracking number to monitor your shipment at all times.
4. Do you ship nationwide?
Yes, we ship to all of Mexico 🇲🇽 and we also offer international shipping.
5. What are the available payment methods?
We accept payments by credit card, debit card, PayPal, and other secure methods offered by Shopify Payments . Your purchase is protected at all times.
6. Can I return or exchange a product?
Yes. If you are not satisfied with your purchase, you can request an exchange or refund within 14 days of receipt . The product must be in perfect condition and in its original packaging.
7. What do I do if my watch arrives damaged?
If your product arrives damaged, please contact us immediately via our customer service email. We will provide you with a quick and effective solution.
8. How can I take care of my watch so that it lasts longer?
We recommend avoiding prolonged contact with water (unless your model is water-resistant), not exposing it to strong impacts, and cleaning it regularly with a soft cloth. This will help maintain its shine and functionality for longer.
9. Where can I contact you if I have further questions?
You can write to us at our customer service email: hola.luvoclock@gmail.com or through our chat on the online store. We'll be happy to help you.